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Ryan Martin. Product design leader with 14+ years crafting thoughtful agentic AI, SaaS and platform experiences — at Zendesk, REA Group, and beyond.

Side project

Helping shift workers stay on top of their work

Shift workers are some of the hardest working people around, yet the apps built for them have never really done them justice - cluttered, dated, and clearly built without much love.

AI agents

AI agents that can be trusted with real resolutions

Off-the-shelf AI doesn't know a company's policies, so it's been hard to trust with real work. Zendesk's Agent Builder changes that, letting anyone build specialist agents around their own playbook.

Workflows

Solving complex tickets with simple workflows

Action Builder turns multi-step support work into simple, automated workflows. Built once, used repeatingly by both human and AI agents, no engineering required.

API experience

One place for developing with Zendesk

Ecosystem

Growing the Zendesk Marketplace

Agentic apps

AI-built apps in minutes, not weeks.

Customer service teams often need custom tools to work efficiently, but building those tools usually takes developers and weeks of work.

Ryan Martin

AI & Agentic

SaaS

eCommerce

Leadership

Collaboration

👨‍🍳 Cooking

🏕️ Camping

🎮 Video games

✈️ Travel

Currently at

Zendesk

Leading platform design teams across Australia and India, shaping AI and platform experiences

Past work

REA Group

Replatformed Australia’s No. 1 residential and commercial real estate websites

Myer

Redesigned Australia’s No. 1 retail customer loyalty iOS and Android app

Residence

Melbourne

Australia

Recent courses

Designing for AI

maven.com

2025

Intro to CS50 Computer Science

Harvard Online

2024

Pottery and wheel throwing

Local studio

2023

Creative

Medium: iPad Pro with Apple Pencil, Procreate

Tools

"Ryan consistently fosters a positive work environment. He leads with empathy and always has a strong handle on what our customers want and what the business needs."
Emma Strybosch
Principal Producer
"Ryan's proven himself to be a top performer within our design org. His ability to lead high-impact projects, with an empathetic nature and commitment to quality, positions him as a crucial member of our team."
Nicholas Taranto-Grimes
Senior Director, Product Design
"You're a really talented visual thinker, and the pace and creativity and openness that you bring to working together means I really enjoy our workshops and am proud of what we have created."
Ash Fanning
Lead Product Designer
"Ryan's performance has been commendable. His blend of leadership, collaboration, and strategic decision-making has greatly benefited the team, and I look forward to his continued contributions"
Filippo Lovotti
Senior Manager, Product Design
"Ryan has been an excellent design partner in his new expanded role. He is thoughtful, strategic, and adopts different perspectives to ensure we land on the most optimal results."
Akahsha Edwards
Director, Product Management
"Ryan consistently fosters a positive work environment. He leads with empathy and always has a strong handle on what our customers want and what the business needs."
Emma Strybosch
Principal Producer
"Ryan's proven himself to be a top performer within our design org. His ability to lead high-impact projects, with an empathetic nature and commitment to quality, positions him as a crucial member of our team."
Nicholas Taranto-Grimes
Senior Director, Product Design
"You're a really talented visual thinker, and the pace and creativity and openness that you bring to working together means I really enjoy our workshops and am proud of what we have created."
Ash Fanning
Lead Product Designer
"Ryan's performance has been commendable. His blend of leadership, collaboration, and strategic decision-making has greatly benefited the team, and I look forward to his continued contributions"
Filippo Lovotti
Senior Manager, Product Design
"Ryan has been an excellent design partner in his new expanded role. He is thoughtful, strategic, and adopts different perspectives to ensure we land on the most optimal results."
Akahsha Edwards
Director, Product Management
"Ryan consistently fosters a positive work environment. He leads with empathy and always has a strong handle on what our customers want and what the business needs."
Emma Strybosch
Principal Producer
"Ryan's proven himself to be a top performer within our design org. His ability to lead high-impact projects, with an empathetic nature and commitment to quality, positions him as a crucial member of our team."
Nicholas Taranto-Grimes
Senior Director, Product Design
"You're a really talented visual thinker, and the pace and creativity and openness that you bring to working together means I really enjoy our workshops and am proud of what we have created."
Ash Fanning
Lead Product Designer
"Ryan's performance has been commendable. His blend of leadership, collaboration, and strategic decision-making has greatly benefited the team, and I look forward to his continued contributions"
Filippo Lovotti
Senior Manager, Product Design
"Ryan has been an excellent design partner in his new expanded role. He is thoughtful, strategic, and adopts different perspectives to ensure we land on the most optimal results."
Akahsha Edwards
Director, Product Management
"Ryan consistently fosters a positive work environment. He leads with empathy and always has a strong handle on what our customers want and what the business needs."
Emma Strybosch
Principal Producer
"Ryan's proven himself to be a top performer within our design org. His ability to lead high-impact projects, with an empathetic nature and commitment to quality, positions him as a crucial member of our team."
Nicholas Taranto-Grimes
Senior Director, Product Design
"You're a really talented visual thinker, and the pace and creativity and openness that you bring to working together means I really enjoy our workshops and am proud of what we have created."
Ash Fanning
Lead Product Designer
"Ryan's performance has been commendable. His blend of leadership, collaboration, and strategic decision-making has greatly benefited the team, and I look forward to his continued contributions"
Filippo Lovotti
Senior Manager, Product Design
"Ryan has been an excellent design partner in his new expanded role. He is thoughtful, strategic, and adopts different perspectives to ensure we land on the most optimal results."
Akahsha Edwards
Director, Product Management